DIR AI - Texas DIR Contract

Texas Department of Information Resources

DIR-CPO-5132
DIR Cooperative Contracts

Artificial Intelligence Services

DIR AI Contract

DIR-CPO-5132 (opens in new tab) • Texas DIR

AI Categories

50+

Service Types

Contract Overview

PMCS Services was awarded a AI contract with the Texas Department of Information Resources. The relationship is part of the DIR Cooperative Contracts program. PMCS Services offers products and services for Artificial Intelligence, Machine Learning, Robotic Process Automation (RPA), Natural Language Processing (NLP), Computer Vision, and Digital Assistants.

PMCS has provided Artificial Intelligence (AI) Products and Services for State of Texas DIR customers since 2023. We currently have staff/services available to respond to agency needs and, if specialized skills are required, we are willing to find the specific, qualified staff who can successfully complete your project.

The Artificial Intelligence (AI) Products and Services contract through the State of Texas DIR is an approved means of providing AI services to Texas State agencies based on statement of work (SOW). Agencies may choose from a list of approved vendors either through a competitive process that is usually sent to all active contract vendors or by going directly to a trusted, proven vendor. Either way, services are based on statement of work (SOW) basis and all services are subject to management and oversight by agency staff.

PMCS Services, Inc., offers Artificial Intelligence (AI) Products and Services through this contract, specifically:

This contract is for AI software products and services ONLY. No hardware may be purchased through this AI contract.

AI SolutionsPre-Approved VendorInnovation Ready

Active Since

2023

AI Categories

For quotes, purchase orders, and warranty information, please contact us at:

NOTE: Find all contract documents and Services Warranty below for more details:

The PMCS DIR Contract Number: DIR-CPO-5132 (opens in new tab) should be referenced on the Purchase Order.

Contract Contact

Brent Spikes

(512) 590-0726

DIR@PMCSservices.com

Resources & Documentation

TX-RAMP Certified Cloud

View Certified Products

SaaS Service Level Agreements

View SLA Details

Accessibility Statement

View Details

AI Contract Documents

SaaS Service Level Agreements

Performance metrics and reporting requirements for awarded SaaS products

Per Texas DIR contract requirements, PMCS Services provides a Service Level Agreement (SLA) for each SaaS product awarded under DIR-CPO-5132 (opens in new tab). Each SLA includes, at a minimum, the metrics and methods for calculating and reporting results for the following:

Service Availability

Uptime percentage targets, scheduled maintenance windows, and measurement methodology for each SaaS platform. Calculated and reported on a monthly basis.

Recovery Time Objectives (RTO)

Maximum allowable downtime before service restoration following a disruption. Defines response, escalation, and recovery timelines per product.

Data Loss Tolerance (RPO)

Recovery Point Objectives define the maximum acceptable data loss window measured in time. Includes backup frequency, data retention, and restoration verification.

TX-RAMP Certified Cloud Products

All cloud-based AI SaaS products offered under this contract comply with Texas DIR's TX-RAMP security framework. View the official DIR TX-RAMP certified product list for verification.

TX-RAMP Certified Products

To request the full SLA document for a specific SaaS product, contact DIR@PMCSservices.com.

Detailed AI Categories

Artificial Intelligence (AI)

10 services

AI services tailored to meet unique business needs. AI can include any one or combination of other product and service categories.

We Offer:

Fraud Detection

Recommendation Systems

AI Workflow Integration

AI Governance

AI Assessments

Process Mining

Human-Machine Teaming

Enterprise AI Strategy

Change Management

Remote Infrastructure

Machine Learning (ML)

8 services

ML uses rules and procedures to provide advanced statistical analysis or prediction. Uses datasets streamed into models to describe, recommend or forecast trends and patterns.

We Offer:

Model Building

Model Validation

Automated Forecasting

Algorithm Development

Deep Networks

Predictive Analytics

Rules-Based Programming

NLP Integration

Robotic Process Automation (RPA)

8 services

RPA is when a machine does work that might previously have been done by humans. RPA may learn how to perform such human tasks by observing a human’s actions through a GUI.

We Offer:

Process Automation

RPA Bots

RPA Integration

Bot Development

Bot Maintenance

Business Process Automation

Operation Automation

RPA Governance

Natural Language Processing (NLP)

12 services

NLP applies to a computer’s ability to process and analyze human (natural) language.

We Offer:

Text Translation

Voice Translation

Document Analysis

Speech Recognition

NLG

NLU

Chatbot Development

IVR

OCR

Text-to-Speech

Sentiment Analysis

Summarization

Computer Vision (CV)

7 services

CV pertains to a computer’s ability to identify and process information from images, including multi-dimensional data, video, and digital images.

We Offer:

Object Recognition

Semantic Segmentation

Facial Recognition

Image Processing

Image Analysis

Video Analytics

Pattern Recognition

Digital Assistant (DA)

8 services

DA performs tasks or provides services in response to commands or questions via speech or text.

We Offer:

IVA

Virtual Assistant Development

Virtual Assistant Integration

DA Chatbot

Dialogue Systems

IoT Management

Calendar Management

Communication Automation

How To Order

Ready to get started? We're here to help.

DIR Ordering Process Contact Us

Call us directly

(512) 948-3144

Email us

DIR@PMCSservices.com

AI Contract Return Policy

Product return, refund, and exchange guidelines

- This policy covers the return of PMCS AI Contract related product ("Product") due to dissatisfaction, defects, or other valid reasons.
- AI Products must be returned within 30 days from the date of purchase.
- Proof of purchase is required for all returns.

- The AI Product must be unused and in the same condition that it was received.
- It must also be in the original packaging, if applicable.
- Any product with signs of damage or tampering will not be eligible for return.

- Software-based AI products, once activated, cannot be returned for a refund. However, they can be exchanged in case of defects or malfunctioning.

- Hardware products that host our AI should be free from physical damage and must include all original components.

- Returns due to incompatibility: Ensure that your system meets the required specifications before purchasing our Product. Incompatibility is not a valid reason for return unless the incompatibility is from our end.
- Customized AI solutions are not eligible for returns unless defective.

- To initiate a return, contact our support team via info@PMCSservices.com or call our helpline at 855-948-PMCS.
- Upon approval, a Return Merchandise Authorization (RMA) number will be issued.
- Products sent back to us without an RMA number will not be accepted.

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

- If you wish to exchange a defective or damaged product or services, follow the return process mentioned above. Once we receive the returned product or services, we will ship out a replacement.

- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- For exchanges due to defects or our errors, we will cover the shipping costs.

For any queries or concerns related to returns, please contact:

- Email: info@PMCSservices.com
- Phone: 855-948-PMCS
- Address: 600 Congress Ave Fl 14, Austin, TX 78701

AI Contract Services Warranty

Limited warranty and disclaimers

🛡️

Services Warranty

PMCS Services warrants that all services provided under this contract will be performed in a professional and workmanlike manner consistent with industry standards. If any services are found to be defective or not in conformance with the specifications set forth in the applicable statement of work, PMCS Services will re-perform such services at no additional cost to the customer. This warranty shall be valid for a period of 90 days from the date of completion of the applicable services.

💻

AI Software Product Warranty

For AI software products, PMCS Services warrants that the products will perform substantially in accordance with the applicable documentation for a period of 90 days from the date of delivery. PMCS Services' sole obligation under this warranty shall be to use commercially reasonable efforts to correct or replace the non-conforming product.

6 Categories

AI Service Scope

PMCS offers Artificial Intelligence Products and Services across 6 technology categories: AI, Machine Learning, Robotic Process Automation (RPA), Natural Language Processing (NLP), Computer Vision (CV), and Digital Assistants (DA). Serving Texas agencies since 2023.

Save Time

Direct Ordering

Agencies can order AI products and services directly from PMCS Services. Reference contract number DIR-CPO-5132 (opens in new tab) on all purchase orders.

SOW Ready

Statement of Work

PMCS Services welcomes the opportunity to do business with all Texas State agencies. Should you have a need for our services, you may contact us using the information provided above in the Contact Information section.

Ready to Engage PMCS for Your DIR AI Needs?

Contact PMCS View on DIR Website

DIR AI - Texas DIR Contract

DIR AI Contract

Contract Overview

Resources & Documentation

AI Contract Documents

SaaS Service Level Agreements

Service Availability

Recovery Time Objectives (RTO)

Data Loss Tolerance (RPO)

Detailed AI Categories

How To Order

AI Contract Return Policy

AI Contract Services Warranty

Services Warranty

AI Software Product Warranty

Service Details and Resources

AI Service Scope

Direct Ordering

Statement of Work

Ready to Engage PMCS for Your DIR AI Needs?

DIR AI - Texas DIR Contract

DIR AI Contract

Contract Overview

Resources & Documentation

AI Contract Documents

SaaS Service Level Agreements

Service Availability

Recovery Time Objectives (RTO)

Data Loss Tolerance (RPO)

Detailed AI Categories

How To Order

AI Contract Return Policy

AI Contract Services Warranty

Services Warranty

AI Software Product Warranty

Service Details and Resources

AI Service Scope

Direct Ordering

Statement of Work

Ready to Engage PMCS for Your DIR AI Needs?