Artificial Intelligence (AI) Products and Services | PMCS - DIR-CPO-5132

AI services tailored to meet the unique business needs.

AI can include any one (1) or any combination of the other product and service categories below for the purposes of performing an array of tasks and processes. AI solutions may leverage a Customer’s other information technologies including existing databases, software applications, application programming interfaces (API), and cloud services. Hyperautomation, or the application of multiple AI technologies to deliver a solution, is included in this scope. Examples of AI solutions covered by this RFO include, but are not limited to:

We offer

• Fraud-detection systems;
• Recommendation generation;
• AI workflow integration;
• Data management/optimization for AI optimization (data training);
• AI solutions deployment;
• AI governance (organization and oversight);
• Current and future state AI assessments;
• AI workflow mapping;
• Error checking;
• Automated process mining;
• Human-machine teaming and training;
• Enterprise AI strategy development and process study;
• Organization change management for AI solutions deployment;
• Remote infrastructure management; and
• Training, support and assistance.

ML tailored to meet the unique business needs.

Machine learning is a process that uses rules and procedures to provide advanced statistical analysis or prediction without having to apply explicit instructions. Machine Learning uses datasets streamed into models to describe, recommend or forecast trends and patterns. Examples of machine learning solutions covered by this RFO include, but are not limited to:

We offer

• Model building/development
• Model validation/training
• Model testing/extension
• Solution assessment and evaluation
• Development
• Automated forecasting
• Advanced machine learning algorithm development
• Rules-based programming in order to draw conclusions or direct an action
• Deep Learning techniques, including Neural Network methods used to mimic how the human brain functions
• Deep network development and training
• Advanced predictive analytics
• Learning algorithm development (supervised, unsurprised, and semi-supervised)
• Training, support and assistance
• Machine learning integration with Natural Language Processing (NLP) to process regional dialects, slang, and advanced semantics

RPA tailored to meet the unique business needs.

Robotic Process Automation (RPA) is when a machine does work that might previously have been done by humans. RPA may learn how to perform such human tasks by observing a human’s actions through a graphical user interface (GUI) to then be able to repeat such itself tasks directly in the GUI. RPA technologies may perform complex tasks by automating actions across number of software applications. Unassisted RPA, or advanced RPA that does not require any input from the user, is also included in this scope. Examples of RPA solutions covered by this RFO include, but are not limited to:

We offer

• Process automation
• RPA Bots
• RPA Integration
• RPA Bot development
• RPA Bot maintenance/support
• Business process automation
• Operation automation
• RPA governance (organization and oversight)
• Training, support and assistance

NLP tailored to meet the unique business needs.

Natural Language Processing (NLP) applies to a computer’s ability to process and analyze human (natural) language. Examples of NLP solutions covered by this RFO include, but are not limited to:

We offer

• Read and understand free-form text
• Text and voice translation
• Document analysis
• Voice/speech recognition and segmentation
• Natural language generation (NLG)
• Natural language understanding (NLU)
• Transcription
• NLP chatbot development
• NLP chatbot integration services
• Interactive Voice Response (IVR)
• Optical character recognition (OCR)
• Text-to-speech
• Sentiment analysis
• Automatic summarization
• Question answering
• Training, support, and assistance
• Real-time transcription with keyword-based searches and alert functions
• Voice recording analysis

CV tailored to meet the unique business needs.

Computer Vision (CV) pertains to a computer’s ability to identify and process information from images, including multi-dimensional data, video, and digital images. Examples of CV solutions covered by this RFO include, but are not limited to:

We offer

• Object recognition
• Semantic segmentation (ability to categorize object types)
• Facial recognition
• Image processing
• Image recognition
• Image analysis
• Video analytics
• Pattern recognition
• Training, support and assistance

DA tailored to meet the unique business needs.

Digital Assistant performs tasks or provide services in response to commands or questions via speech or text (email, SMS, web browser, etc.). Advanced digital assistantsmay be programmed to learn from data input and continuously improve predictions of user needs. Examples of digital assistant solutions covered by this RFO include, but are not limited to:

We offer

• Intelligent Virtual Assistant (IVA)
• Virtual assistant integration
• Virtual assistant development
• Virtual assistant maintenance/support
• DA chatbot development
• DA chatbot integration services
• Dialogue systems
• Smart device (IoT) management and control
• Smart calendar/event and other administrative task management
• Phone call/ email or text message automation
• Training, support and assistance

• This policy covers the return of PMCS AI Contract related product (“Product”) due to dissatisfaction, defects, or other valid reasons.
• AI Products must be returned within 30 days from the date of purchase.
• Proof of purchase is required for all returns.

• The AI Product must be unused and in the same condition that it was received.
• It must also be in the original packaging, if applicable.
• Any product with signs of damage or tampering will not be eligible for return.

• Software-based AI products, once activated, cannot be returned for a refund. However, they can be exchanged in case of defects or malfunctioning.

• Hardware products that host our AI should be free from physical damage and must include all original components.

• Returns due to incompatibility: Ensure that your system meets the required specifications before purchasing our Product. Incompatibility is not a valid reason for return unless the incompatibility is from our end.
• Customized AI solutions are not eligible for returns unless defective.

• To initiate a return, contact our support team via info@PMCSservices.com or call our helpline at 855-948-PMCS.
• Upon approval, a Return Merchandise Authorization (RMA) number will be issued.
• Products sent back to us without an RMA number will not be accepted.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

• If you wish to exchange a defective or damaged product or services, follow the return process mentioned above. Once we receive the returned product or services, we will ship out a replacement.

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• For exchanges due to defects or our errors, we will cover the shipping costs.
• For exchanges due to defects or our errors, we will cover the shipping costs.

For any queries or concerns related to returns, please contact:

• Email: info@PMCSservices.com
• Phone: 855-948-PMCS
• Address: 600 Congress Ave Fl 14, Austin, TX 78701