Deliverables-Based IT Services (DBITS) | PMCS - DIR-CPO-5905

Enterprise services tailored to meet the unique business needs.

In this era of rapidly evolving technology, application development is not an elective for a business. It is a prerequisite! It is imperative for organizations to standardize business practices and reduce application lifecycle costs.

Application Development means the development of new applications which may be mainframe, server, network-based, web-based or a combination. The requirements for new applications may require interfaces to existing applications.

Examples of services provided under this category include: researching; analyzing; gathering requirements; designing; programming; testing; documenting and implementing; applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery planning and documentation.

We

• Offer performance and scalability in application development
• Manage integration and quality of application capabilities
• Improve performance, availability, and manageability of large tables
• Find hidden patterns and insights of development
• Execute logical, dynamic and materialized views

Application Maintenance and Support

We offer fast, reliable and secure application maintenance and support services. Our application maintenance and support teams enable an organization to perform at high standards. Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems.

Services include research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may include availability 24/7 or on an on-call basis.

We

• Offer support performance and scalability
• Manage integration and quality of enterprise level services
• Offer improved support, performance, availability, and manageability
• Find hidden patterns and insights support levels
• Execute deployment of support services as needed

Technology Upgrade, Migration, and Transformation

Technology Upgrade and/or Migration may be required to increase business functionality, reengineer a business function, and keep current with vendor upgrades & technology. Technology Transformation may be accomplished by converting/migrating legacy applications to new technology either with or without new business functionality or it may include introducing new technology into the enterprise. Technology Upgrade and/or Migration may also include providing website content accessibility compliance.

The following activities may be included: planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services; and training support.

We

• Offer reliability, performance and scalability on transformation
• Optimize integrations to keep enterprise level upgrades and migrations
• Find hidden patterns and insights in legacy applications and transform them to modern enterprise level applications
• Execute and utilize the new and greatest technologies with accessiblity features

ERP: CAPPS, PeopleSoft and Oracle

ERP are integrated applications of an organization’s back-office information systems designed to automate and integrate a variety of functions, including finance, accounting, procurement, human resources and business operations. These systems are modularized and highly configurable. CAPPS is the State of Texas PeopleSoft ERP that utilizes PeopleSoft Financials/Supply Chain (FSCM) and Human Capital Management (HCM) to manage the State’s most critical business transactions. Our ERP capabilities focus on CAPPS, PeopleSoft, other Oracle ERP & reporting products. The following services are available: planning and assessment; requirements development; business process reengineering (BPR); implementation and conversion; application programming and support; database administration, system software administration and support; functional support; and training support

We

• Offer CAPPS Consulting Services.
• maintain integrations with all supporting applications
• Offer PeopleSoft, Oracle ERP & reporting analysis, implementation and maintenance support services

Enterprise BI services tailored to meet the unique business needs.

In this era of rapidly evolving technology, Business Intelligence (BI) is not an elective for a business. It is a prerequisite! It is imperative for organizations to standardize business practices and reduce application lifecycle costs.

BI enables an organization to perform in-depth analysis and includes, where required, data mining of detailed business data providing real and significant information to business users. BI may include an integrated group of operational and decision support applications and databases. BI makes use of tools designed to easily access data warehouse data. A data warehouse collects, organizes and makes data available for the purpose of analysis and gives organizations the ability to access and analyze information about its business. The function of the data warehouse is to consolidate and reconcile information from across disparate business units and IT systems and provide a context for reporting and analysis.

Examples of services provided under this category include: researching; analyzing; gathering requirements; designing; programming; testing; documenting and implementing; applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery planning and documentation.

We

• Offer performance and scalability in BI development
• Manage integration and quality of BI capabilities
• Improve performance, availability, and manageability of large tables
• Find hidden patterns and insights of development
• Execute logical, dynamic and materialized views

Data Management, Analytics, and Automation

We offer fast, reliable and secure Data Management, Analytics, and Automation services. Our Data Management, Analytics, and Automation maintenance and support teams enable an organization to perform at high standards. Data Management, Analytics, and Automation includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems.

Services include research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may include availability 24/7 or on an on-call basis.

We

• Offer support data performance and scalability
• Manage data integration and quality of enterprise level services
• Offer improved support, performance, availability, and manageability
• Find hidden patterns and insights support levels
• Execute deployment of support services as needed

Data Warehousing

Data Warehousing may be required to increase business functionality, reengineer a business function, and keep current with vendor upgrades & technology. Data Warehousing Technology Transformation may be accomplished by converting/migrating legacy applications to new technology either with or without new business functionality or it may include introducing new technology into the enterprise. Technology Upgrade and/or Migration may also include providing website content accessibility compliance.

The following activities may be included: planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services; and training support.

Road mapping for a data warehouse initiative may include assessment of technology and infrastructure, as-is documentation, business requirements gathering, use case development, and reporting requirements analysis.

This category includes solutioning data warehouse architectural design, data warehouse processes and sourcing, extraction, transformation, analytics, and loading of data sources; planning, assessment, product installation and tuning; prototype development, deployment, data cleansing, data mart development and support; data migration, integration with data mining; integration with business intelligence tools, artificial intelligence, and/or systems; data scrubbing; data transformation; training and knowledge transfer.

Data governance planning and implementation, and Business Analytics and Reporting (BAR) are also included in this category.

We

• Offer reliability, performance and scalability on data transformation
• Optimize integrations to keep enterprise level data upgrades and migrations
• Find hidden patterns and insights in legacy applications and transform them to modern enterprise level applications
• Execute and utilize the new and greatest technologies with accessiblity features

IT Assessments and Planning

We offer IT Assessments and Planning including IT effectiveness, maturity, governance, project management and architecture. Strategic planning activities may include visioning and goals, objectives, and strategy development. Tactical planning may require actionable plans and roadmaps be developed.

Examples of our services: IT assessments, including enterprise architecture; staff knowledge & skills and abilities (KSAs) assessments; and strategic and tactical planning.

Independent Verification and Validation (IV&V)

Independent Verification and Validation services check support State of Texas customers with an independent assessment that a product, service, or system meets requirements, the implementation follows SDLC processes and specifications and that the project fulfills the customer’s intended purpose.

Services include: Validation of software design to meet system needs/requirements; traceability of safety critical requirements; design analysis of selected critical algorithms; code analysis of mission-critical software components; independent oversight and assessment of systems development life cycle (SDLC) processes (such as issue and risk management, requirements analysis, testing, data conversion etc.)

Market Research, Procurement Advisory, and Contract Implementation Services

Information Technology Procurement Assistance services include assistance in developing an IT Statement of Work (SOW) and/or Request for Offer (RFO). Procurement assistance activities may include requirements gathering, scoring criteria development, identification of qualified service providers, and evaluation criteria development.

Services include: specification development, Statement of Work (SOW) development, and RFO development for IT products and services.

Note: Under Texas Government Code, § 2155.004, a state agency may not accept a bid or award a contract that includes proposed financial participation by a person who received compensation from the agency to participate in preparing the specifications or request for proposals on which the bid or contract is based. The selected Vendor and the employees of that Vendor who perform IT Procurement Assistance Services will be ineligible to respond to any resulting solicitation(s).

Enterprise Project and Program Management services tailored to meet the unique business needs.

Project and Program management services include any or all the project management processes identified by the Project Management Institute (PMI) as published in the most recent edition of the PMBOK® Guide, including practice guides such as Agile and Managing Change in Organizations.

Examples of included services include utilizing the Customer’s tools and processes, using commercially available off-the-shelf tools, using Contract Holder’s own proprietary tools and processes to manage a project, and using the Texas Project Delivery Framework. Information about the framework tool can be found at the following url:project-delivery-framework.

Examples of services provided under this category include: researching; analyzing; gathering requirements; designing; developing; testing; documenting and implementing; applying changes to the program and/or project.

This category includes, but is not limited to:

• Business case development
• Statewide impact analysis
• Cost to benefit analysis
• Risk assessment
• Stakeholder management
• Organizational change management
• Strategic planning
• Program assessment
• Agile development, training, coaching