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Healthcare organizations generate more data than ever. But it lives in a dozen different systems, none of them talking to each other. Staff waste time searching, patients wait longer, and the decisions that matter most get made on incomplete information.
"When every second counts, the right answer needs to be one step away - not five systems away."
Your nurses, billing team, and call center are all looking at different screens. Nobody has the full picture, and patients pay the price.
Reporting and audit prep happen by hand. That means delays, errors, and a lot of stress for your team every single quarter.
By the time the right information reaches the right person, the moment has already passed. Real-time visibility should not be a luxury.
It connects to your existing phone system, pulls from your EHR and CRM in real time, and handles calls in over 30 languages. Your patients and citizens get clear answers fast. Your staff get fewer interruptions. And you get a system that is live in days, not months.
Over 30 languages, understood naturally. No more asking someone to hold while you find a translator.
The system listens, understands what the caller needs, and gets them to the right person right away. No more transferring people three times.
Every call comes with context. Verified patient info from your EHR is ready before the conversation even starts.
Encrypted calls, secure logs, and full audit trails. HIPAA compliance is built in from day one, not added later.
No new hardware, no long rollouts. We connect it to your existing phone system and get you running in days.
Call volume, resolution rates, language usage, and routing patterns - all in one clear dashboard you can actually use.
Unnanu brings your scattered data sources together, checks them against each other in real time, and puts the right information in front of the right person at the right moment.
EHR records, call logs, scheduling data, billing info - all pulled into one place so your team is not flipping between five tabs.
AI cross-checks incoming caller information against verified records in real time. Errors get caught before they become problems.
The right information reaches clinical and operational staff immediately, so they can make confident decisions fast.
Patients call to book appointments, verify insurance, and complete intake steps - all handled by AI in their own language, without waiting for a human agent.
Citizens get clear answers about eligibility, enrollment, and benefits in plain language. No confusing menus, no language barriers.
The phones keep working when your staff does not. Routine questions get answered automatically, and urgent cases are escalated immediately with full context.
Better
Patient Outcomes
When staff have the right information at the right time, patients get better care.
60% Less
Handle Time
Smarter routing means fewer transfers and shorter calls for everyone involved.
30+
Languages Served
Every patient gets help in the language they are most comfortable with.
Higher
Operational ROI
Less time on hold, fewer misrouted calls, and less manual work adds up fast.
No surprises. Here is exactly what you get when you deploy Unnanu Multilingual IVR with PMCS Services - ready to run on your existing infrastructure within days.
A Multilingual IVR (Interactive Voice Response) is an AI-powered phone system that understands caller intent in multiple languages and routes them to the correct department or resource automatically. For healthcare, it integrates with EHR and CRM systems in real time - allowing patients to schedule appointments, verify insurance, or get answers in their preferred language without needing a live agent.
Yes. Unnanu Multilingual IVR is built with HIPAA compliance at its core, including secure call handling, encrypted data flows, and audit-ready logs that meet healthcare data privacy requirements.
Unnanu Multilingual IVR supports natural language understanding and response in more than 30 languages, enabling healthcare and government organizations to serve diverse patient and citizen populations without hiring additional multilingual agents.
Unnanu Multilingual IVR can go live in days, not months. It requires no hardware changes and integrates with your existing phone infrastructure and CRM or EHR systems with dedicated onboarding support from PMCS Services.
Yes. Unnanu Multilingual IVR connects with leading EHR, CRM, and scheduling platforms in real time, surfacing verified patient data during every call to improve accuracy and reduce manual data entry.
Unnanu Multilingual IVR supports Medicaid and benefits navigation, citizen inquiry routing, eligibility check automation, and 24/7 after-hours support - all in the caller's native language with no agent required for routine inquiries.
When your data works together, your team can too. Unnanu connects your healthcare systems, keeps your information accurate, and gets the right answers to the people who need them - so your organization can focus on what actually matters.
We will walk you through a live demo, answer your questions, and show you exactly what deployment looks like for your specific setup. No pressure, no obligation.